PHAYENPHAYEN / SUPPORT
Support
Find help with captures, originals, purchases and privacy.
Contact support
Describe what happened and the steps to reproduce it, with your device model, iOS version and Phayen version. You may share a screenshot with private details hidden. Do not send Apple passwords, verification codes or full payment details. Share photographs only when needed for troubleshooting and when you are comfortable doing so.
Where are my photographs stored?
Original media and edit records are stored in the app’s local library. Copies added to Photos are managed separately by Photos. Deleting one copy does not necessarily delete the other. Export anything you need before uninstalling the app.
Why is a format or capture mode unavailable?
RAW, Live Photo, HDR, resolution and frame rate depend on your device, camera and mode combination. Check the capabilities shown in the app.
How does the 36-photo Pro experience work?
The launch plan counts each original work on its first successful Pro save. A RAW and paired photo, or the still and video of a Live Photo, count as one work. Previews, failures, cancellations and repeat exports do not count again. The experience does not auto-renew. Pro video creation requires a purchase.
How do I restore Pro?
Open Phayen Pro in camera options and choose Restore Purchases with the Apple Account used for purchase. The app reports when no purchases are found or restoration fails. Purchases and Family Sharing depend on the status returned by the App Store.
How do I cancel or request a refund?
Subscriptions are managed by Apple. Open Apple subscription management. For a refund request, use Report a Problem. Apple determines eligibility under the applicable rules.
Does Lifetime stop my annual subscription?
No. If you already subscribe annually, review and cancel annual auto-renewal in your Apple subscription settings after buying Lifetime to avoid overlapping charges.
Can I take photos without location or microphone access?
Location tagging is enabled by default on a new installation but requires system permission. Deny permission or turn it off in camera options without stopping core capture. You can take silent photos without microphone access; video and Live Photo sound require that permission.
Can shared photos contain my location?
With location tagging enabled, coordinates may be written to media metadata. Turning it off does not remove existing location metadata. Check your files and system sharing options before sharing.